Area Manager - PLCS Telebinding

Location Name: Pune - Call Center

Job Purpose

“This position is open with Bajaj Finance ltd.”Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes

Duties And Responsibilities

• An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management.
• Sales: Delivery of business AOP objectives for the assigned geography
• Responsible for Sales Activities through all the Business Defined Channels.
• A good team leader to handle the team and Setting Goals.
• Manage PLOs - recruit, train and motivate the team.
• Drive Team to achieve sales Targets and conduct regular reviews to ensure business plan is well executed.
• Ensure process rigor and controllership.
• Resolve all Customer Escalation & Queries related to Product/Process.
• Manage the FOS productivity
• Tracking all the Important Business Matrix on regular basis.
• Understanding of CRM – Salesforce.com
• Monitoring Performance & suggest corrective Action for:Key Business MetricPortfolio PerformanceResource ProductivityCompliance, Policies, Guidelines & Processes