Senior Cloud Operation Engineer

Job Description

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Maintain Availability, Scalability, and Efficiency of Oracle Cloud Services. Solve complex infrastructure problems. Handle customer incident tickets and/or deploy software in test or production systems, and or perform testing on test systems or production systems. You will be required to do RCA when possible; if the issue is complex, beyond your knowledge or skills, escalate to developers in team. It’s a critical role to help with availability, scalability, and efficiency of Oracle products and services. Help manage Oracle standards, and methods for large-scale distributed systems. If needed, help facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.

Responsibilities

Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis.

Responsibilities include but not limited to

Incident Management

Support and troubleshooting of Staging/Production environments

Response and Resolve incidents as per SLAs

Organise, Anticipate, Plan and work as On-Call in shifts for multiple services (Open to work in shifts & shows flexibility)

Maintain Service High Availability

Release Management

Test and Deploy solutions and automate to replace manual processes

Build and maintain deployment tools/procedures

Zero downtime deployments and a high availability mindset

Define and build innovative solution methodologies and assets around infrastructure, cloud migration and deployment operations at scale.

Work with service teams to resolve complex issues that require troubleshooting and knowledge of code.

Keep documentation up to date and resolving similar tickets with lower turnaround time and within SLA

Ensure production security posture

Ensure monitoring is robust and effective

Change Management

Perform Root Cause Analysis

Required Skills:

• 6+ years overall experience in IT industry
• Minimum 4 years of experience as a Sys Admin/Support
• Strong systems architecture skills
• Strong Linux administration (Understanding of different Hardware family)
• Virtualisation Technologies
• Scripting Language (Python/Bash/Shell etc, basic understanding of Java / Go will be good to have)
• Understanding of Networking, Cloud Computing, Load Balancers
• Hands on experience at Monitoring/Instrumentation tools (Prometheus/Grafana, new relic, elastic or equivalent).
• Experience with maintaining high scale deployments, managing high throughput and IO intensive services.
  
  
  

Qualifications

Career Level - IC3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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