Applicant - Travel CLM

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. We call it One Sutherland.

Job Description

• EU 261 Assessment: Evaluate passenger claims under EU 261 regulations, ensuring proper eligibility determination based on operational factors.
• Evidence Gathering: Proactively collect and analyze relevant flight operations data (e.g., flight logs, METAR/TAF weather reports, NOTAMs, ATC communications, maintenance records).
• Operational Analysis: Assess the impact of disruptions related to meteorological conditions, technical faults, air traffic control restrictions, and other operational factors.
• Stakeholder Coordination: Collaborate with airline departments such as flight dispatch, maintenance, ground handling, and flight crews to verify claims-related evidence.
• Regulatory Compliance: Ensure decisions align with EU 261 legal frameworks, aviation safety standards, and airline operational policies.
• Proactive Claims Handling: Monitor real-time operational disruptions and preemptively assess potential EU 261 liabilities.
  
  

• Background in airline operations, such as flight dispatch, flight planning, ground operations, maintenance control, or ATC coordination.
• Familiarity with aviation regulations (EU 261, EASA, ICAO, local CAA rules) and airline operational policies.
• Strong understanding of airport operations, including passenger handling, fueling, crew duty regulations, and airworthiness requirements.
• Ability to interpret aviation weather data, flight delay codes, technical logs, and incident reports.
• Experience with flight tracking tools (ACARS, ADS-B, airline ops systems like Sabre Movement Manager, AIMS, or SITA Flight Briefing).
• Knowledge of airline disruption management, including recovery strategies and compensation policies.
• Strong analytical skills, attention to detail, and ability to make informed decisions based on aviation data.