Applicant - Customer Service Sales

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. We call it One Sutherland.

Job Description

• Responsible for answering, resolving customer issues, and upselling through phone within a growing customer base
• Identify and relate with various customer needs and scenarios
• Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
• Offer new products that will showcase a holistic package of benefits to strengthen customer branding, increase customer revenue and productivity
• Remain updated in client and industry led processes, technology applications, utilities, and products
• Utilize various client based tools and applications for customer management and servicing
• Transfer customers to appropriate departments when required
• Conduct data entry, documentation, and case management
• Work and partner with others within a team-based environment
• Achieve and maintain required metrics and goals
  
  

• Flexible to work in rotational shifts, including night shifts, weekends, and public holidays.