Telemarketing Executive (225-620)

A Telemarketing Executive is responsible for generating sales leads and increasing the revenue of a company through proactive telephone communication. This role involves direct interaction with potential and existing clients to promote the company's products and services. As a Telemarketing Executive, you will play a vital part in the sales team, focusing on customer acquisition and retention. This position requires excellent communication skills, patience, and a knack for persuasion. The ideal candidate is not only efficient in managing client relationships but also adept at meeting sales targets. The role offers a dynamic environment where problem-solving and the ability to handle rejection gracefully are crucial. Moreover, a successful Telemarketing Executive is a proactive listener, capable of understanding customer needs and adapting strategies to ensure customer satisfaction.

Responsibilities

• Engage prospective customers through phone calls to generate sales leads.
• Manage a high volume of outbound calls to potential clients daily.
• Identify and assess customers’ needs to achieve satisfaction and sales targets.
• Provide accurate information regarding products and services to customers professionally.
• Follow up on prospects and leads to increase sales opportunities consistently.
• Document all customer interactions and responses systematically for future reference.
• Develop and maintain positive relationships with potential customers continuously.
• Research and understand product features to better attract and inform customers.
• Collaborate with sales team members to close deals and retain clients effectively.
• Ensure customer satisfaction by addressing concerns and providing solutions swiftly.
• Meet or exceed weekly and monthly sales call targets and goals efficiently.
• Prepare regular reports on results and performance metrics for management assessment.

Requirements

• Proven experience as a Telemarketer or similar sales/customer service role.
• Excellent phone etiquette and superior verbal, communication skills required.
• Ability to switch communication style to meet the needs of different clients.
• Demonstrated ability to meet sales quotas and achieve targets efficiently.
• Experience with CRM and telecommunication systems is highly preferred.
• Self-motivated with a results-driven approach to meet organizational goals.
• High school diploma; Bachelor's in relevant field will be considered a plus.