Senior Service Engineer

Job Description

JOB DESCRIPTION

You will be a self-motivated service engineer with a passion for technology and a desire to solve customers problems, providing service, repairs, overhauling and commissioning of our wide range solutions. You will take pride in your work, ensuring any assigned service job is completed to the customers satisfaction first time, every time. You will have strong technical capabilities, the ability to work under pressure and a calm and positive attitude. You will be a collaborative team player, sharing lessons learned with the team, committed to continuous improvement, achieving and maintaining service excellence at all times.

As after-sales service is crucial to ensuring customers are loyal to the Emerson brand, this front-line role is critical to growing our business. You will report directly to the Sales Manager Marine- India, for admin purposes , and functionally will report into the Service Leader – Dubai.

Job Responsibilities

• Ensuring you are fully prepared for the service call prior to attending the client site, including ensuring spares are available
• Perform onboard service and onsite commissioning within the region and worldwide.
• Participate in the testing, calibration and verification of system setup of Emerson products and supplies of Marine systems.
• Understanding the customer requirement fully in order to provide an efficient and optimum solution
• Ensuring service reports are completed and signed in all respects, prior to submission
• Provide comprehensive remote support to customers to ensure their continuing loyalty
• Setting up, installing, configuring and maintaining simulation/demo tools or systems in the workshop/office as required
• Carrying out “On the Job Training” when possible, for the rest of the team to share knowledge and experience
• Maintaining the condition and certification of tools
• Recognize and accept HSE Roles & Responsibilities as defined in Emersons Company Policy and Procedures
• Be prepared to travel up to 80% of your time across the Indian Sub-Continent, Middle East & African region