Senior Manager - Business Analysis

Marsh is seeking candidates to join our O&T Team as a Senior Manager - Business Analysis based in Mumbai office

What can you expect?

The resources will support European Claims Transformation portfolio. It is responsible for collaborating with Senior Leaders across the organization to develop and execute plans to analyse and standardize processes, ensure the successful implementation of change and technology projects, improve operational capabilities (onshore & offshore), and increase operational efficiency and effectiveness.

Main responsibilities include:

• Conduct thorough analysis of complex as-is business processes to identify process improvement and standardization opportunities.
• Understand business requirements and identify/align with the design of technology solutions.
• Design to-be processes and technology, recording proper documentation and define mock-ups.
• Works closely with business experts, IT delivery team, external vendors.
• Build financial and operational models to simulate various scenarios and guide management decisions.
• Lead meetings cross-functional teams and communicate progress and outcomes to stakeholders.
• Act as an effective Change Agent. Engage all key stakeholders and lead the way to change. Manage complex and difficult negotiations, influence stakeholders to achieve desired outcomes.
• Prepare and adapt training material, as well as executing trainings for internal and external clients.
• Define and maintain test books for enterprise systems, as well as executing system testing as part of QA and support of UAT.
• Comply with internal and external management reporting requirements, ensuring appropriate & timely production of output.
  
  

What is in it for you?

• Standard MMC Salary Package.
• Standard MMC Colleague Benefits.
• Huge landscape to learn & work on modern technologies and apply your skills.
• Opportunity to work on regional and global projects in a multi-cultural environment.
• Opportunity to be part of a dynamic team made up of talented people with different backgrounds.
  
  

We will count on you to:

• Strong business analysis skills.
• Strong functional analysis skills.
• Good understanding of process flow conventions.
• Elicit business requirements from stakeholders.
• Process design and configuration skills on use low code tools.
• Excellent communication and presentation skills.
• Work in a fast-paced team where your expertise will drive key strategic company objectives.
• Assist on IT solution design.
• Demonstrate ability to gather user requirements and convert them into good documentation.
• Track project status & create periodic reports to be shared with internal & management teams.
• Ability to work and deliver under pressure.
• High capacity in understanding problems and solve them taking informed decisions based on logic/innovative thinking.
• High efficiency in completing tasks in the shortest time possible and with the least waste, and proactively taking new responsibilities.
• Proven ability to manage stakeholders, communicate clearly and aligned to project goals.
• Remarkably high level of autonomy in managing areas of accountability.
  
  

What you need to have:

• Bachelor’s degree in engineering/computer science/technology.
• Minimum 4 years of Business Analysis and project experience in a technology consultancy firm or highly structured company.
• Experience in complex projects and managing multiple stakeholders.
• Proficient English.
• Available to work during Europe working hours.
  
  

What makes you stand out:

• Proficient other European languages (Italian, French, German).
• Project Management certifications (PMP, Prince, Agile).
• Lean Six-Sigma certification.
• Experience in insurance industry.
  
  

Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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