Security And Login Assistance Representative

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barrons has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

IBKR is looking for motivated, analytical and methodical individuals with a financial services industry background and professional demeanour to join an exciting team that is helping to shape one of the worlds strongest trading and brokerage brands.

The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new and changing technologies.

Your Responsibilities

• Handling client inquiries about IBKRs security system via phone, chat and tickets.
• Problem management with a focus on security protocols and practices.
• Assisting clients in configuring and using IBKRs two-factor authentication smartphone app.
• Identification and escalation of issues pertaining to the secure login of clients using IBKRs smartphone app.
  
  

• Good mastery of Windows and/or macOS computer systems and basic office applications.
• Experience and advanced user knowledge of iOS and Android smartphone operating systems.
• Excellent understanding of apps and smartphones.
• Previous experience in a client service role.
• Languages: fluency in English. Any additional language is a plus.
  
  

• Excellent and demonstrable client service skills
• Navigating multiple computer applications while interacting with clients.
• Analytical approach to problem-solving.
• Ability to engage and maintain a conversation with clients
• Ability to learn and adapt to new information and technology platforms
• Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.
  
  

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.
• Depending upon the shifts.
• The benefits package is subject to change at the managements discretion.