Sales Support Coordinator

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30,000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

• Job Overview:
  
  

As a Sales Support Coordinator in our Global Customer Support division, you will support the regional sales team, strengthen customer relationships, and help identify new business opportunities. Your role includes proactive planning of overhauls and dockings, and coordinating spares, services, retrofits, and refits across Kongsberg Maritime’s product portfolio.

• Qualifications & Experience:
• Bachelor’s degree in any stream.
• 4 + years of relevant experience in marine or other related industry
• Knowledge of Kongsberg Maritime’s products
• Proficiency in MS Office and experience of using CRM & ERP systems is desired
• Skills:
• Customer centric approach
• Strong Interpersonal, networking & collaborative skills
• Problem-solving and solution-oriented mindset
• Ability to work independently & structured and systematic work approach
• Roles & Responsibilities:
• Assist Aftermarket Sales Managers in identifying overhaul/maintenance opportunities using tools like Master Vessel, IPDB, IP Miner, and Operational Veritas
• Analyse data to prioritize high-potential customers, focusing on Maintenance Planning (MP)
• Develop new business opportunities with existing and prospective clients
• Prepare maintenance planning packs covering the full KM portfolio
• Coordinate sales activities with internal and external stakeholders
• Track and update CRM opportunities in close collaboration with Sales Managers Kongsberg Maritime, India
• Lead regular meetings to review sales opportunities
• Support and attend customer meetings as needed
• Ensure smooth handover to delivery/aftermarket teams
• Drive process improvements and optimize use of tools like Dynamics 365
• Support quoting and bundling for spares, upgrades, field service, and overhauls
• Create proposals/quotations based on sales input
• Address customer queries and resolve issues
• Maintain and update customer master data
• Monitor outstanding quotations, orders, and debts; provide weekly updates
• Escalate issues to KAM, CRM, or HOD when necessary
• Travel:
• Depends on the exigencies of the business assignment.
• What we can offer you:
  
  

We offer competitive salaries and comprehensive benefits, with a strong emphasis on work-life balance and clear career growth opportunities. At our organization, you’ll find flexible work hours, holiday arrangements, and comprehensive insurance scheme. We provide an inspiring and safe work environment, along with meaningful development opportunities in an international setting. Employees also have the chance to collaborate with diverse, global teams and contribute to sustainable and exciting solutions for the future.

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