Key Accounts Lead

About HumanX

We are a strategic design & tech consultancy based in Mumbai working with global CXOs who recognise that good design is good for business. Our design decisions are data-led, shaped by principles of behavioural psychology and are handcrafted by a passionate team of Experience Design specialists. We are known for our deep work and would like to think of ourselves as designers focused on business outcomes. Our team is a mix of Interaction Designers, Business Strategists, Graphic Artists, Illustrators and Developers who shape products with client teams.

About the role:

We are looking for a dynamic and results-driven Key Accounts Lead at HumanX to oversee the strategic management of key client accounts. In this role, you will be responsible for the building and nurturing long-term client relationships, and identifying opportunities for organic growth and seamless execution of client projects . You will play a critical role in reinforcing our position as a trusted partner while driving business growth and client retention.

Key Responsibilities:

• Cultivate strong, long-term relationships with clients, ensuring satisfaction and fostering opportunities for organic growth.
• Monitor client accounts to identify and capitalize on opportunities for upselling, cross-selling, and expanding service offerings.
• Oversee the execution of projects, ensuring timely, high-quality delivery within budget and the agreed project roadmap.
• Coordinate internal teams and clients to ensure seamless communication and proactively address any potential risks or delays.
• Collaborate effectively with internal teams (sales, design, strategy) to ensure client needs are met and project milestones are achieved.
• Oversee billing milestones and manage resource allocation to facilitate clear communication across teams and avoid bottlenecks and delays.
• Lead and mentor junior team members, fostering a positive, collaborative environment and ensuring tasks are completed efficiently.

Ideal Candidate:

• Proven experience in project management, ideally within an agency or service-driven environment.
• Excellent communication skills, capable of managing multiple stakeholders and driving internal collaboration.
• Ability to identify growth opportunities within existing accounts and maintain strong client relationships.
• Strategic thinker with a proactive approach to problem-solving and client satisfaction.
• Team Leadership experience, managing a team of 3 or more members.