IATA PGS trainer (225-623)

An IATA PGS (Passenger Ground Services) Trainer plays a pivotal role in the aviation industry by equipping trainees with the knowledge and skills necessary to efficiently manage passenger handling and ground operations at airports. The trainer ensures that staff are competent in delivering top-notch customer service while adhering to international standards and regulations set by IATA. By using engaging training methodologies, the trainer not only imparts theoretical knowledge but also focuses on the practical aspects of ground services, such as check-in processes, baggage handling, and safety protocols. This role demands extensive experience in the aviation sector, excellent communication skills, and a commitment to enhancing the professional skills of airport personnel.

Responsibilities

• Develop and deliver comprehensive training modules for passenger ground services.
• Ensure that training content aligns with current IATA standards and regulations.
• Conduct assessments to evaluate trainee progress and comprehension levels.
• Provide detailed feedback and guidance to trainees to improve performance.
• Adapt training methods to suit diverse learning styles and skill levels.
• Stay updated with the latest industry trends and update training materials accordingly.
• Maintain detailed records of trainee attendance and assessment results.
• Collaborate with airport management to identify training needs and objectives.
• Utilize practical scenarios and role-playing to enhance learning experiences.
• Support trainees through mentorship and address any concerns effectively.
• Facilitate a safe and conducive learning environment for all participants.
• Regularly report training outcomes and improvements to management and stakeholders.

Requirements

• Bachelor’s degree in aviation, education, or a related field is preferred.
• Extensive experience in airport operations and passenger ground services.
• Certification as an IATA PGS trainer or equivalent qualification is essential.
• Strong communication and presentation skills to effectively convey information.
• Ability to engage and motivate diverse groups of trainees efficiently.
• Proven ability to develop and modify training materials and curriculums.
• Excellent problem-solving skills and ability to address trainee challenges.