Customer Service Representative (225-621)

As a Customer Service Representative, you will be the first point of contact for our valued customers. Your primary role will be to provide exceptional service, resolving customer inquiries and issues efficiently and effectively. You will be responsible for ensuring a positive experience that leads to customer satisfaction and loyalty. By being proactive, empathetic, and knowledgeable about our products and services, you will help maintain our company’s reputation for outstanding customer care. Working collaboratively with your team, you'll play a crucial part in achieving customer service goals and contributing to an environment of success and positivity.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Resolve customer issues by clarifying information and providing viable solutions.
• Maintain a high level of product knowledge to effectively assist customers.
• Work collaboratively with team members to improve customer service processes.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Document customer interactions accurately to ensure consistency in service delivery.
• Identify and escalate priority issues to the appropriate team or personnel.
• Provide customers with product or service information to assist in purchasing decisions.
• Achieve or exceed individual performance metrics pertaining to customer service standards.
• Keep abreast of product changes, promotions, and company policies to inform customers.
• Handle complaints, provide support, and offer appropriate solutions effectively.
• Participate in training sessions to continuously improve customer service skills.

Requirements

• High school diploma or GED; some college preferred for advanced knowledge.
• Proven customer service experience with a track record of meeting performance goals.
• Excellent verbal and written communication skills for effective customer interaction.
• Strong problem-solving skills to identify and resolve issues efficiently.
• Proficiency in using customer service software, databases, and tools effectively.
• Ability to manage multiple tasks while maintaining attention to detail and accuracy.
• Empathetic and patient demeanor in handling a variety of customer personalities.