Customer Project Manager

Job Description

The Project Manager (PM) is responsible for the end-to-end delivery of all contract execution activities—covering hardware, software, and services—within a specific Business Group (BG). The PM is accountable for revenue and profit in accordance with Nokia’s Mode of Operation (MoO) and serves as the primary point of contact for customers and internal stakeholders on all matters related to BG project delivery, including mutually agreed scopes from other BGs that are closely linked to the main project.

How You Will Contribute And What You Will Learn

• Lead the full delivery of customer contracts—including products and services—within a Business Group (BG), ensuring execution aligns with Nokia’s Mode of Operations and contract commitments.
• Ensure financial and operational performance targets are met, including revenue, cost, margin, forecast accuracy, delivery timelines, and customer satisfaction.
• Serve as the primary interface with the customer, managing communication, expectations, escalations, and overall service performance.
• Apply Nokia’s Program Business Management (PBM) and PMI-aligned practices to ensure governance, planning accuracy, and process consistency.
• Oversee project execution quality, compliance with health and safety standards, and drive continuous improvement through regular monitoring and reporting.
• Proactively manage project risks and changes to minimize impact on scope, cost, and schedule.
• Maintain structured communication with internal and external stakeholders to ensure alignment and accountability throughout the project lifecycle.
• Lead and coordinate cross-functional teams to ensure effective resource allocation, task prioritization, and delivery execution.
• Support service business development by identifying opportunities, contributing to pre-sales efforts, and participating in solution creation.
• Ensure proper project closure and handover, including fulfillment of all contractual obligations, documentation, and customer acceptance.
  
  

Key Skills And Experience

• 15+ years of experience in managing large-scale telecom projects, particularly in transport network domains.
• Proven expertise in end-to-end project management, covering planning, execution, monitoring, risk handling, and closure across complex telecom deployments.
• Strong financial and commercial acumen with demonstrated ability to manage budgets, profitability, cost baselines, and accurate forecasting.
• Excellent customer relationship management skills, with experience handling high-level customer interactions, escalations, and ensuring delivery satisfaction.
• Advanced risk and change management capabilities, with a track record of proactively identifying and mitigating delivery risks.
• In-depth knowledge of project governance frameworks, including PMI standards and Nokia’s Program Business Management (PBM) practices.
• Leadership and team coordination skills, managing cross-functional teams and aligning internal/external stakeholders in high-pressure environments.
• Technical expertise in telecom transport technologies, including DWDM, OTN, IP Routing, and Telco Fabric for cloud-based network solutions.
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

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