Senior Business Analyst

Role: Senior Business Analyst – Microsoft Dynamics 365 (CE & F&O)

Location: Dubai

Duration: 1 year contract, onsite 

We are seeking a highly skilled and experienced Senior Business Analyst to lead business engagement, solution design, and delivery of Microsoft Dynamics 365 CE (Customer Engagement) and F&O (Finance & Operations) solutions.   With the main focus on CE/CRM, this is a strategic role, supporting digital transformation initiatives across a Financial Services regulator, ensuring technology enables world class regulatory effectiveness, operational excellence and compliance.

As a trusted advisor, you will bridge the gap between business stakeholders, IT, and implementation partners—translating complex business needs into scalable, effective Dynamics 365 solutions. 

KEY RESPONSIBILITIES: 

• Business Analysis: Act as the primary liaison between business units and IT, ensuring alignment of Dynamics 365 capabilities with business objectives.

• Requirements Gathering: Lead structured workshops and interviews to capture and validate business and functional requirements.

• Solution Design: Collaborate with technical teams and vendors to shape solutions using Dynamics 365 CE & F&O modules and Power Platform tools

• Documentation: Produce clear and complete Functional Specification Documents (FSDs), user stories, Business Process diagrams and workflows.

• Gap Analysis: Identify process or system gaps and recommend optimized solutions and configurations.

• Delivery Oversight: Support configuration, testing (including UAT), training, and change management across the project lifecycle. 

• Minimum 7 years’ experience as a Business Analyst or Functional Consultant.

• Proven track record delivering Microsoft Dynamics 365 CE and F&O implementations, ideally in a Financial Services Regulator or in companies that they regulate.

• Deep experience on CE/CRM projects which amounts to approx. 75% of overall project scope.

• Strong understanding of regulatory processes, financial systems, and reporting requirements.

• Proficient in Power Platform (Power Apps, Power Automate, Power BI) and Dataverse.

• Expertise in configuration of Dynamics modules, workflows, forms, and integrations.

• Skilled in Fit/Gap analysis, stakeholder facilitation, and user training.