Back to listing

Executive Operations PST

Talentmate

India

26th August 2025

2508-6600-180

Job Description

Purpose

Responsible for ensuring timely and profitable delivery of shipments to customers through effective management of service center operations & PUD/ DC operations in the area

Key Responsibilities

Responsibilities

Financial

Support Area Head in developing the budget for the Area
Ensure adherence to budgeted capital and operational costs for the Area; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any

Operational

Ensure timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of Area operations
Oversee the management of all Service Centers and PUD Centers in the Area to ensure efficient operations
Drive key performance metrics for various operations processes in the Area (Service Centers and PUD Centers)
Ensure adherence to Standard Operating Procedures and Execution Excellence in the Area (e.g. On-time delivery performance, Transit times, RTO reduction, Timely connectivity onto the network, Reduction in errors, etc.)
Support reach enhancement initiatives like Tier 2 and Tier 3 cities expansion, RSP development, etc. in the area as per the organization strategy
Ensure optimum productivity and utilization of fleet (feeder and milk runs) in the Area
Evaluate existing infrastructure for operations in the Area vis-à-vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers / PUD centers); Seek approval from the Area Head and forward the proposals to the concerned authorities for further due diligence/approvals

People

Provide direction, guidance and support to function employees in the Area to help them discharge their duties effectively
Monitor the performance of the team on a continuous basis to identify key performers
Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline
Key Result Areas and Key Performance Indicators

S. No

Key Result Areas

Key Performance Indicators

Optimize costs in the Area

% reduction in Operating Costs for the area (i.e. OCPK and OCPM)

Reach Enhancement

Support Expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs)

Drive service quality and excellence in the Area

Overall adherence to area service quality in terms of Net Service Levels (NSL)
Delivery performance as per transit time for all products
% undelivered shipments
Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and pick-ups
Achievement of target NPS Scores for the Area

Ensure Security of Shipments

Number of open security related cases in the Area

Ensure Regulatory Compliance

Compliance to all applicable regulatory requirements

Drive Operations of Channel Partners attached to the Area

Operational Performance of
RSPs
PDAs
Delivery Agents

Drive Operations Process Efficiency and capability

% increase in operational productivity in the Area (measured as shipments/ employee )
% coverage of employees - direct and indirect (as per plan) in Area in terms of conduct of operations training programmes

Ensure Performance Driven Culture

Adherence to Performance Management system timelines and guidelines

Support Employee Capability Building

% Key area positions with identified successors / potential successors

Drive employee morale and engagement

Employee Attrition (%)
PDA Attrition (%)

Job Details

Role Level:	Executive-Level	Work Type:	Full-Time
Country:	India	City:	Kolkata ,West Bengal
Company Website:	http://www.bluedart.com	Job Function:	Management
Company Industry/ Sector:	Transportation Logistics Supply Chain and Storage

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Similar Jobs

Project Manager - Offshore Platform Construction

Talentmate

Group Specialist - Network Security

Talentmate

Regional Operations And Training Superintendent

Talentmate

Emirati Talent - Future Opportunities

Talentmate

IWCF Well Control And IADC Well Sharp Accredited Instructor

Talentmate

Senior Filmmaker

Talentmate

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.