Reservations Executive (225-708)

The Reservations Executive plays a crucial role in managing and optimizing the bookings process for our organization. As the first point of contact for customers and clients, this individual is tasked with ensuring a seamless and efficient booking experience at all times. This position requires a high level of customer service, attention to detail, and organizational skills. The Reservations Executive will be responsible for managing reservations through various channels, handling customer inquiries, and resolving any issues related to bookings. They must maintain a thorough understanding of our services, availability, pricing, and promotional offers, as well as leverage this knowledge to maximize occupancy and revenue. The ideal candidate will not only thrive in a fast-paced environment but also possess excellent communication skills and the ability to multitask effectively.

Responsibilities

• Handle incoming reservations through phone calls, emails, or online portals promptly.
• Maintain and update the reservation system and records accurately at all times.
• Provide accurate and timely information to guests regarding booking status and queries.
• Coordinate with other departments to ensure smooth operations of reservation services.
• Manage cancellations and modifications efficiently to optimize booking schedules.
• Upsell services and amenities to maximize occupancy and boost revenue.
• Communicate effectively with guests to understand their requirements and preferences.
• Monitor booking trends and provide feedback for strategic planning and improvements.
• Resolve any customer complaints or issues promptly and effectively to ensure satisfaction.
• Assist in developing and implementing promotional offers to attract more bookings.
• Generate regular reports on reservation activities and present them to management.
• Stay updated with industry trends and implement best practices in reservation management.

Requirements

• Bachelor's degree in Hospitality Management, Business, or a related field preferred.
• Prior experience in reservations or customer service roles is essential.
• Strong communication skills, both verbal and written, are required.
• Proficient in using reservation software and Microsoft Office Suite.
• Demonstrated ability to multitask and prioritize tasks effectively under pressure.
• High attention to detail and accuracy in bookings and record keeping.
• Excellent problem-solving skills with a customer-oriented approach.
• Ability to work flexible hours, including weekends and holidays if required.
• Proven ability to work collaboratively within a team environment.