Senior Manager EEE Business Systems

Summary

Location: Hyderabad, India

Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

Step into a pivotal role where your expertise will shape the future of External Expert Engagement systems at Novartis. As Senior Manager EEE Business Systems, you’ll be the driving force behind business-side enablement and documentation for platforms like HIP/ENGAGE or GEMS—ensuring they operate seamlessly and in full compliance. Your work will directly empower global medical teams, enhance user readiness, and support enterprise-wide excellence in governance and operations.

About The Role

Key Responsibilities

• Maintain and update SOPs, workflows, and process maps aligned with GMA standards
• Collaborate with training leads to ensure onboarding materials reflect current system capabilities
• Document system configurations and field logic based on business use cases
• Consolidate user feedback to inform enhancements and simplification opportunities
• Validate reporting logic with Data & Analytics teams for system alignment
• Support UAT planning, execution, and documentation for business-side validation
• Govern business configuration and system standards without managing technical triage
  
  

Essential Requirements

• Bachelor’s or Master’s degree in Life Sciences, Business, Information Systems, or related field
• 4–6 years’ experience in business systems support or Medical Affairs operations
• Proven ability to develop training and documentation for digital platforms
• Strong understanding of configuration design and compliance documentation
• Familiarity with regulated systems such as HIP/ENGAGE, GEMS or the like
• Excellent attention to detail and cross-functional communication skills
  
  

Desirable Requirements

• Experience supporting global or regional documentation needs in a regulated environment
• Familiarity with enterprise platforms used for External Expert Engagement
  
  

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

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