Salesforce Marketing Cloud - Manager

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In Salesforce marketing and sales at PwC, you will specialise in providing consulting services for Salesforce applications related to marketing and sales. You will analyse client requirements, implement software solutions, and provide training and support for seamless integration and utilisation of Salesforce marketing and sales applications. Working in this area, you will enable clients to optimise their marketing and sales processes, enhance customer engagement, and achieve their strategic objectives.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Business Application Consulting team you lead the design and implementation of innovative technology solutions for clients. As a Manager, you are accountable for overseeing project success, mentoring junior staff, and fostering meaningful client relationships while upholding the firms quality standards.

Responsibilities

• Oversee project execution and team performance
• Collaborate with clients to understand their needs
• Drive strategic initiatives to enhance service delivery
• Mentor team members to foster professional growth
• Analyze project metrics to identify trends and insights
• Uphold compliance with industry standards and regulations
• Facilitate impactful communication across various levels
• Promote a culture of continuous improvement within the team
  
  

What You Must Have

• Bachelors Degree
• 8 years of experience in UX design, wireframing, or similar roles
• Oral and written proficiency in English required
  
  

What Sets You Apart

• Masters Degree preferred
• Proven track record in digital marketing solutions
• Profound consulting and marketing technology implementation experience
• Experience delivering projects using Agile methodology
• Leading design and implementation of technology solutions
• Collaborating with cross-functional teams for innovation

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