Program Manager

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Introduction

Paysafe is currently seeking a Senior Project Manager / Programme Manager who can hit the ground running that is highly motivated, flexible and experienced in business change and Product development projects. The role requires a person who is detail orientated and is comfortable working within a complex stakeholder environment, engaging with different areas of the business ranging from product, technology, risk, compliance, operations, finance, sales teams, etc.

The Senior Project Manager / Programme Manager will need to have a strong product and commercial mindset and understand the goals and objectives of the projects assigned and ensure alignment with the charters, track the finances and KPIs/OKRs associated.

The successful candidate will ensure that the initiatives are delivered on time and cost, to the right level quality, commercialised and customer ready.

This role will provide exposure in working in a truly global organisation by effectively working with delivery teams and stakeholders across the world. Providing the opportunity to be part of high performing delivery team.

This role would suit someone highly adept at CxO level stakeholder engagement, experience with matrix influencing whilst having the flexibility to drop into the detail as required.

Responsibilities

• Ownership of the end-to-end plan, including the identification of critical dependencies and risks likely to impact cost, time, and quality, including tracking budgets and change requests as necessary
• Tracking and reporting project progress to stakeholders (up to CxO) with a focus on budget, scope, resources, dependencies, 3rd parties and schedule. Timely escalations as necessary
• Liaising between Product Management, Development Management, Internal and External Stakeholders
• Working closely with Project Managers, Subject Matter Experts, Product Managers and key stakeholders to define project scope and requirements in terms of features and capabilities
• Track and communicate business value/business readiness and map that against development/product milestones
• Ensure business stakeholders drive the priority and if an alternate delivery sequence is suggested, ensure all stakeholders sign off
• Work across tech stack and manager current and future state and all related business readiness activities.
  
  

Candidate Requirements

• Minimum 5 years’ experience as a programme / senior project manager or similar, with a demonstrable track record in managing the delivery of large complex projects, in a highly regulated environment
• Strong leadership and organizational skills with excellent communication (written and verbal), time management, decision making, problem-solving, project & program planning, people and team building skills
• Familiar working in a Matrix organization working with scrum teams, executive management, IT, without direct control of resources and with global geographical spread
• Bachelors or Masters degree
  
  

Project Management Professional (PMP), PRINCE 2, or other Project Management qualification, ITIL would be considered an advantage

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

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