Contract Administrator

Overview

Company Overview

Rapiscan Systems designs, manufactures and markets security and inspection systems worldwide. Our products range from handheld metal detectors to Real Time Tomography used to inspect baggage, cargo, people, vehicles and other objects for people, weapons, explosives, drugs, money, and other contraband. Rapiscan Systems security and inspection devices can be found in a wide range of locations such as, airports, border crossings, railway stations, seaports and terminals, government and military installations and nuclear facilities.

Role Overview

We are looking for a Contracts Administrator to join our team in Hyderabad , India ! This individual will work under moderate supervision in the service department to achieve overall goals as set forth by Contract manager. They will be primarily involved in ensuring all contract renewals are issued to our customers in a timely manner focused on Europe but supporting the MEA region where necessary

Responsibilities

• Interact with existing and internal customers and/or by phone and/or e-mail.
• Creates quotes and/or service agreements and assure these items reach our customers per the confirmed due date.
• Support services through lead follow up, and lead qualification.
• Respond to requests from potential customers for information.
• Remain knowledgeable and up-to-date on changes and developments with regard to Rapiscan products and services.
• Keep management informed of all activity, including timely preparation of reports.
• Track and improve first contact to close time.
• Maintain a log of new feature requests by customer (backlog of opportunities)
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behaviour consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.
  
  

• At least 3-5 years of experience in a similar role
• Experience with Microsoft D365 is desirable.
• Proficiency in Microsoft Packages
• Knowledge in Microsoft CRM is desirable
• Outstanding customer service and persuasive speaking skills.
• Passionate and positive attitude.
• Comfortable with technology.
• Self-starter.
• Strong General computer operating skills.
• Strong communication skills.