Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Microsoft SQL Server Administration

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing any issues they encounter, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client concerns are resolved efficiently and effectively. Your role will require a deep understanding of the product to design appropriate solutions, contributing to the overall success of our operations and client satisfaction. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of support processes to enhance service delivery. - Provide training and guidance to junior team members to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft SQL Server Administration. - Strong understanding of database management and optimization techniques. - Experience with backup and recovery strategies for SQL Server databases. - Familiarity with performance tuning and troubleshooting SQL queries. - Knowledge of security best practices for SQL Server environments. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft SQL Server Administration. - This position is based at our Hyderabad office. - A 15 years full time education is required., 15 years full time education