Consultant Specialist

Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist .

In this role, you will:

• Collaborate with all the business areas for all asset families (e.g. server, network, FQDN) and understand their asset lifecycle management process. Follow-up with stakeholders and track and escalate outstanding actions.
• Analyse asset related data (e.g. Mandatory Attributes) and processes within inventory to identify gaps, and poor data quality. Perform root cause analysis and problem-solve identified gaps and flaws in data, data flow and processes.
• Take responsibility for identifying fixes and working with relevant teams for implementation.
• Work with and assist Inventory and Asset Family Owners to ensure their compliance with the ITAM control and identify blockers.
• Lead workstreams to expand, strengthen or streamline the ITAM control.
• Respond to and participate in audits and audit requests.
• Take responsibility for the overarching data governance process and actively participate in and chair the Inventory Governance Forum and Configuration Management Community of Practice.
  
  

Assist with the production of monthly Key Control Indicator (KCI) and weekly escalation reporting for Senior Management.

Requirements

To be successful in this role, you should meet the following requirements:

• Strong problem-solving and data analytical skills. An eye for detail. Ability to understand complex data, relationships, and process logic.
• Demonstrated experience in writing SQL queries for data analysis and investigation.
• Proficiency in MS Office Suite. Have demonstrated experience in VBA along with strong Excel skills.
• Experience of documenting system processes and data flows, producing clear, succinct documentation.
• Quick learning, team player and strong interpersonal/social skills to build and maintain cordial relationships with users, peers, and management at all levels.
• Excellent communication skills, proactiveness in communicating with stakeholders and escalating .
• Familiar with Service Management Principles. Preferably Configuration Management, Asset & Inventory Management and Change Management. Knowledge of/experiences in the technologies that support Configuration Management (CMDBs, Auto-discovery, Integrations).
• Candidate should be a Graduate.
  
  

ITIL Foundation Certified.

Basic knowledge on AGILE and Dev-Ops methodology.

• Prior experience of managing low scale projects.Strong time management skills and the ability to work under pressure.
  
  

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India

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