Duty Manager

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a highly skilled and customer-focused Duty Manager to join our team in ndia. As a Duty Manager, you will play a crucial role in overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and maintaining our reputation for excellence in the hospitality industry.

• Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.
• Announce VIP rooms to Housekeeping and F&B departments
• Ensure VIP rooms are ready, checked and all in order prior arrival
• Attend management morning briefing if needed/requested
• Take responsibility of your shift & handle situations, ensure that reception team on shift is looked after and helped if needed
• Register and process check in for all arrivals
• Conduct daily briefing & ensure IQ standard is followed
• Perform Check in & Check Out at the reception
• Be part & lead in success of Circle M enrolment and assist to achieve the hotel target
• Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target
• Check online comments (Tripadvsior, Booking.com etc) and investigate issues then report to the manager
• Ensure guest comments are investigated and reply back to guest accordingly
• Assist in achieving TrustYou targets
• Attend guest requests and take action accordingly
• Handle guest complaints and take action immediately to ensure satisfaction is delivered
• Assist Hotel Manager on Duty when/if required
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests’ departure.
• Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check Paymaster daily and give feedback RDM with action taken
• Encourage rooms & breakfast upselling daily to the team and share result and feedback
• Check Hotel situation, occupancy, functions, groups, MIPs
  
  

• Vocational diploma or degree in hospitality, at a hospitality studies management school or anyone with a significant experience in another customer service or receptionist position
• At least 1 years’ experience in the same position, has experience in Accor Group is an advantage
• Strong computer and organization skill
• Languages: fluent in Vietnamese, and good in English