Specialist Development

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Overview: We are seeking a skilled IT Infrastructure Engineer to join our team and lead efforts in automating processes using AI and enhancing our Gen AI chatbot. This role combines expertise in IT infrastructure, artificial intelligence, and automation to drive innovation and efficiency across our organization.

Key Responsibilities:

• Design and implement AI-driven automation solutions for IT infrastructure processes
• Enhance and optimize our existing Gen AI chatbot for improved performance and functionality
• Develop and maintain machine learning models to support automation initiatives
• Collaborate with cross-functional teams to identify automation opportunities and implement solutions
• Ensure the security and compliance of AI systems and automated processes
• Conduct regular performance assessments and optimize AI models and automation workflows
• Stay current with emerging trends and technologies in AI, machine learning, and automation
  
  

• 5+ years of experience in IT infrastructure engineering
• Strong programming skills in languages such as Python
• Experience with machine learning frameworks (e.g., TensorFlow, PyTorch)
• Familiarity with natural language processing (NLP) and conversational AI
• Knowledge of cloud platforms (AWS) and containerization technologies
• Understanding of IT security principles and best practices
  
  

• Experience with large language models and generative AI
• Familiarity with DevOps practices and CI/CD pipelines
  
  

• Excellent communication and collaboration abilities
• Creativity and innovation in applying AI to solve business challenges
• Ability to manage multiple projects and priorities effectively
• Continuous learning mindset to stay updated with rapidly evolving AI technologies