Dealer Performance

Roles & Responsibilities   Dealer Performance Management - A key role in the Network Planning section, person will be responsible for defining KPIs for the dealership overall performance management. - Monitoring the KPI performance regularly and generate scorecards for the same and share with all relevant stakeholders. - Identify action items and next steps for improvement in gap areas. - Complete data management related to all such KPIs for all the dealerships. - Training and handholding the stakeholder teams to understand the program & scorecards. - Benchmarking the KPI performance internally across states, regions, tiers, dealerships etc. - Define the reward and recognition program based on dealer performance for the year. - Ensure the review mechanism is followed and proper action (as per approved plan) is taken on low performing dealerships through regions.   Dealer Engagement :  - Responsible for dealer awards and support in dealer engagement events (NBC etc.) - Coordinate and analyze dealer satisfaction and implement actin planning with departments.

The work scope involves understanding the organization objectives and working in close  

coordination with all functional stakeholders for execution.    

It involves identifying gap areas and, also low performing dealers and working on the same for

improvement along with respective stake holders.

Required Skillsets

•At least 3-4 years role relevant experience.

•Mandatory experience in dealer evaluation and action planning.

•Problem solver with good communication and interpersonal skills

•Ability to work within a team and independently.

•Resolve and/or escalate issues within a well-timed routine.

•Project and People Management, Strong coordination with other departments.

•Ability to plan and produce reports using MS Office. (Excel, Powerpoint).