Senior Manager - CLM Ops Training

Job Summary

• We are seeking a dynamic and driven Facilitator who will devise and implement the Learning & Development strategy for the CLM Ops team under Client Coverage Delivery Operations.
  
  

Strategy

• Awareness and understanding of the Group’s business strategy and model appropriate to the role.
• Strategize and execute Technical Training initiatives for the CLM OPs unit in partnership with the SMEs.
  
  

Business

• Awareness and understanding of CLM OPs Procedures within SCB.
  
  

Processes

Training Delivery

• Work to facilitate implementation of curriculum and delivery of New Joiners Training including both process / systems to make staff shop floor ready.
• Facilitate change management trainings based on changes to policy, processes and systems.
• Enable Inter departmental trainings (Awareness Enhancement Trainings) to take in co-ordination with the unit
• Deliver regulatory / mandatory trainings as necessary
• Increase technical know-how required for CLM Ops training
  
  

Training Content Management

• Ensure that all the training packs are updated regularly to incorporate any changes in policy, processes and systems.
• Provide input and facilitate feedback from SMEs for CLM Ops related content created by other teams.
• Develop and maintain learning pathways for staff on learning platform.
  
  

Training Administration

• Track Learning curve of new joiners
• Maintain training records, upload training metrics, and maintain learning dashboards
• Facilitate training sessions in liaison with CLM Ops SME team
  
  

Key Responsibilities

Stakeholder Management

• Liaise with the GBS Learning team to roll out programs based on the requirement.
• Learning SPOC for CLM OPs for external trainings
• Manage efficient stakeholder relationships by providing regular updates/ dashboards
  
  

Industry Perspective

• Facilitate external certifications for staff to gain industry perspective
• Ensure to stay up to date with changes/ happenings in the industry
  
  

Overall Learning Agenda management

• Ensure usage of learning tools provided to staff
• Facilitate overall learning agenda and priorities for CLM OPs team.
• Support other trainers as required.
  
  

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• To assess the training needs and manage the Training requirements within CLM Ops Unit
• Design and suggest learning options based on Capability reviews/ Skill assessment for CLM OPs staff.
  
  

Risk Management

• Tracking of the individual staff training completion, including monitoring of mandatory e learning completion and submission of MIS
• Awareness of priorities – understanding of deadlines and risk associated with exceptions in CLM OPs documentation
  
  

Governance

• Build relationships with leadership team, understand their training requirements and partner with them training needs in Operations.
• Manage CLM Ops process training
• New Joiner training to be focused and tracked
• Manage onboarding process where required for new joiners
• Track effectiveness and efficiency in terms of error reduction and improved productivity percentage.
• Maintain and ensure CLM Ops DOIs are updated as required.
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
  
  

Key stakeholders

• Client Coverage Delivery Operations
  
  

Other Responsibilities

• Embed Here for good and Group’s brand and values in ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
  
  

Skills And Experience

• Training Delivery
• Training Administration
• People Management
• Stakeholder Management
• Banking products knowledge
• Instructional Design knowledge and experience
• Communication
  
  

Qualifications

• Education Bachelor’s degree in business, banking or related field.
• Certifications Banking related certifications
  
  

About Standard Chartered

Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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