Corporate - Other

Job Summary

The SOACC team member to monitor and respond to Access Control & CCTV system failure alarms in real-time. The team member to proactively track failures collaborate with Physical Security leads and tech ops across multiple regions and ensures timely resolution. Additionally the team member to manage badge administration which involves overseeing access badge requests in ServiceNow enabling/disabling physical access in Enterprise application generating monthly reports supporting audits and

Responsibilities

• Access Control & CCTV System Monitoring: Continuously monitor ACS and CCTV system applications for device failures across globe in real-time provide timely response and proper tracking. Collaborate & coordinate with Physical Security Technology Ops Leads and regional stakeholders for resolution of these failures.
• Badge Administration: Continuous monitoring and processing of access badge requests in the ServiceNow app throughout the shift ensuring timely action and resolution within the defined SLA. Responsible for analyzing and generating reports on pending items and coordinating with relevant stakeholders to address dependencies.
• Reports Dashboards & Documentation: Responsible for generating reports from the Enterprise Access Control System and distributing daily weekly and monthly updates to relevant stakeholders. Additionally should be capable of designing dashboards that present key insights and metrics in a structured organized format. Should participate in the creation and development of Standard Operating Procedures (SOPs) and playbooks.