BPO Fand A Operations Processing Senior Rep

In these roles, you will be responsible for:

Add, delete modify, test data in systems based on client source files based on moderately complex to complex business rules

Ensures accurate and timely completion of transactions to meet or exceed client SLAs

Identify and resolve both regular and non-routine problems or escalate to more proficient team members.

Apply financial domain knowledge (indicative list AP/AR, Fixed Asset, AP Helpdesk, Cash Apps etc.), theoretical concepts to undertake problem solving

Works on preparation of SOPs

Develops tactical and operational plans to achieve key milestones in the project

Collaborating with management or other team members as appropriate to proactively address service issues and concerns

Requirements for this role include:

University Degree - Preferred Accounting Graduates.

At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

Preferences: -

Ability to communicate (oral/written) effectively in a professional/office setting.

Commerce graduate with Accounting as a compulsory subject.

Effective troubleshooting skills

Ability to perform complex rule based data conversion work across different areas in the F&A domain.

2-5 Years Of Experience Is Required

Required schedule availability for this position is Monday-Friday 05:30 pm to 3:30 am.

Required shifts within that range could include 2pm to 12pm and 6pm to 4am

The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s based on business requirement.