Associate - Process and Program Excellence (225-709)

The Associate of Process and Program Excellence is a critical role responsible for driving continuous improvement and supporting the strategic objectives of our organization. This individual will work closely with various departments to identify, implement, and manage changes in processes and programs that align with our company's mission. Strong analytical skills, a knack for problem-solving, and the ability to influence change are key components of this role. The ideal candidate will be passionate about optimizing work processes and programs, improving operational effectiveness, and enhancing customer experience. This role blends analytical capabilities with practical execution, whereby the Associate will be responsible for analyzing data, identifying areas of improvement, coordinating with cross-functional teams, and implementing solutions effectively.

Responsibilities

• Collaborate with cross-functional teams to assess and improve operational processes.
• Identify opportunities to enhance program performance and increase operational efficiency.
• Develop and implement process improvements that align with business objectives.
• Conduct data analysis to identify trends and insights for decision-making.
• Support the development and execution of strategic initiatives in the organization.
• Facilitate workshops and training sessions to promote best practices and methodologies.
• Create documentation to ensure processes are clearly defined and understood.
• Track and measure the impact of process changes to validate improvements.
• Provide regular updates on project progress and performance to stakeholders.
• Utilize project management tools to streamline program execution and accountability.
• Liaise with external partners to align internal processes with industry standards.
• Identify risks within programs and propose actionable mitigation strategies.

Requirements

• Bachelor's degree in Business Administration, Engineering, or a related field.
• Proven experience in process improvement and program management is required.
• Strong analytical skills with proficiency in data analysis tools and methodologies.
• Excellent problem-solving abilities and strategic thinking capabilities.
• Demonstrated ability to influence and collaborate with multiple stakeholders.
• Effective communication skills, both written and verbal, for various audiences.
• Experience using project management software and lean methodologies is advantageous.