Team Lead - Backend Support

About Toprankers

Toprankers is India’s most preferred digital learning platform for careers beyond engineering and medicine. With a mission to “unlock every learner’s true potential”, we provide curated learning experiences across domains like Law, Management, Design, Judiciary, and more. Through our brands such as Judiciary Gold, Creative Edge, Supergrads, LegalEdge, and Toprankers School of Law, we empower students with personalized learning, best-in-class educators, and a tech-driven ecosystem.

We are trusted by over 3 million aspirants and are rapidly expanding to redefine the way India prepares for competitive exams and careers.

Role Overview

We are seeking a proactive and detail-oriented Team Lead – Backend Support to manage and oversee backend operations at our Bhopal center. The ideal candidate will ensure smooth workflow, team efficiency, and operational accuracy while driving process improvements and aligning with organizational goals.

Key Responsibilities

• Lead and supervise the backend support team to ensure timely and error-free execution of operational tasks.
• Monitor, review, and allocate workloads to team members for maximum efficiency.
• Maintain and update student, faculty, and operational data with high accuracy.
• Coordinate with cross-functional teams (Academics, Sales, HR, Tech) to resolve queries and backend escalations.
• Develop and implement SOPs for backend operations to ensure consistency.
• Track performance metrics, prepare operational reports, and present insights to management.
• Identify process gaps and recommend automation or improvements for efficiency.
• Ensure compliance with company policies, data security, and audit requirements.
• Train, mentor, and motivate team members to achieve operational excellence.
• Act as the escalation point for complex backend issues.
  
  

• Education: Graduate in any stream (MBA/Operations Management preferred).
• Experience: 1-4 years in backend operations, with at least 1–2 years in a team lead/supervisory role.
• Strong analytical, problem-solving, and process-management skills.
• Excellent communication and interpersonal abilities.
• Proficient in MS Excel, Google Sheets, and ERP/CRM tools.
• Ability to multitask and manage deadlines in a fast-paced environment.
• Prior experience in EdTech/Service Operations will be an advantage.