Technology Support III - SRE Infrastructure Application Support Linux Administration Shell Python

Job Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III at JPMorgan Chase within the Commercial & Investment Bank Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job Responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Work on some of the most complex problems at the intersection of two dynamic industries: finance and technology.
• Partner closely with our clients (LoBs) to understand their needs in order to shape the support roadmap.
• Interact with other high-performing teams to inspire innovation and champion change throughout the bank.
  
  

• Formal training or certification on Technology Support concepts and 3+ years applied experience
• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Proficient in Linux administration, host performance tuning, and Unix Shell Scripting.
• Strong knowledge of Python, Bitbucket, and git source repository.
• Experience in Production management L1 Support and Postgres database.
• Understanding of ITIL, including Incident, Change, and Problem Management.
• Understanding of network load balancing and related concepts.
• Skilled in using tools such as Nagios, Grafana, Service Now, Datadog, and Splunk is required.
• Demonstrated knowledge of applications or infrastructure in large-scale technology environments, both on-premises and public cloud.
• Understanding of Cloud/AWS and Jira project management tooling is required.
• Excellent communication skills, problem-solving abilities, and experience working with global teams in a collaborative environment.
  
  

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud
• Good to have triaging skills.
  
  

• Will be required to work in 2 shifts covering APAC/EMEA BAU working hours.