Sr Product Manager Returns - Emerging Markets

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

Product Managers are the builders in Amazon. They own developing new features, tools, processes, and businesses for our customers, and scaling them to serve hundreds of millions of customers. PMs are focused on understanding the needs (stated or unstated) of customers, sellers, and our business and coming up with creative solutions to serve these needs. Think of any feature on Amazon that you like e.g. Secured Delivery, Prime, Easy Returns - all these were built by product managers.

Amazons vision is to be earths most customer centric company and being able to return products is an important trust-builder. However, it is also a costly process to execute, and with the added challenge of bad actors abusing the returns and rejects policies, it becomes an area of high judgment decisions and careful experimentations.

Key job responsibilities

• The PM will have end to end ownership of driving financial sustainability of returns by optimizing processes to reduce cost of good returns and launching initiatives, targeted and universal, to reduce associated abuse and misuse of return and rejects policies.
• The work will include identifying such opportunities, defining and designing solutions (and their architecture), getting leadership buy-in, prioritization of resources, delivering the project in partnership with tech teams and measuring impact.
• This role requires working closely with stakeholders from IN/WW teams such as Operations, Machine Learning, Last Mile, etc. to innovate and deliver forward looking initiatives which while making returns increasingly cost-effective, also improves the returns CX of good customers.
  
  

Basic Qualifications

• Experience as a product manager or owner
• Masters degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Bachelors degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
• Experience in working with operations and/or machine learning related products
  
  

Preferred Qualifications

• Experience working across functional teams and senior stakeholders
• Knowledge of supply chain and machine learning
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.

---