Talentmate
India
9th August 2025
2508-5430-118
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Service Desk Advisorat Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Service Desk Advisor combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
The Kyndryl Service Desk is transforming how we provide support services. We are looking for talented Windows and Mac support Advisors to join our team.
As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new "white glove" experience for our customers. Customer satisfaction is your key focus, and you will be a significant contributor delivering IT Support that will delight our Kyndryl employees. As you join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems. As a creative problem solver, you should take pride in the service you deliver. You should quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the customer. You should be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes youll need to reach out to colleagues to help achieve a resolution, but youll maintain that first contact point relationship until the customer is delighted.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored!
Your future at Kyndryl
This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Skills:
Role Level: | Mid-Level | Work Type: | Full-Time |
---|---|---|---|
Country: | India | City: | Bengaluru ,Karnataka |
Company Website: | https://www.kyndryl.com/in/en | Job Function: | Project Management |
Company Industry/ Sector: |
IT Services and IT Consulting |
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