Senior PlatformOps Manager

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldnt it be amazing if you could join us on our journey?

JFrog is looking for a talented and self-driven Senior PlatformOps Manager to lead the operations & service delivery of our SaaS and Cloud platform services. In this role, you will work closely with SRE, Product & Engineering, Cloud Governance, FinOps, and Cloud Engineering teams to ensure the highest level of availability, performance for our SaaS services and infrastructure. You will also champion best practices across incident response, automation, cost efficiency, SaaS monitoring and tooling.

If youre eager to make a significant impact in a fast-paced, high-growth environment, we encourage you to apply.

As the Senior PlatformOps Manager at JFrog, your responsibilities will include:

• Leading a dedicated team of PlatformOps engineers to manage 24/7/365 operations and service delivery of JFrog SaaS and platform services ensuring continuous availability, performance and reliability.
• Collaborating closely with SRE, Product and Cloud platform engineering teams to identify issues, implement enhancements and adhere operations to adhere SaaS uptime & SLO commitments.
• Own the SaaS incident management, trend optimization and the maintenance of runbooks and SOPs while driving continuous improvements in incident detection, response and resolution processes.
• Planning and executing various SaaS service capability rollouts with sharp attention to detail ensuring clear definitions of done and acceptance criteria are met.
• Envisioning and executing the roadmap for PlatformOps towards the establishment of the JFrog SaaS command center expanding on Service charter and portfolio offerings.
• Effectively facilitate the onboarding and integration of new service operations and instrumentations effectively.
• Leading initiatives to reduce toil and drive automation efforts within the team.
• Mentoring and coaching PlatformOps tech leads & engineers on technical matters and professional development fostering a culture of excellence and continuous improvement.
• Reviewing and periodically publishing operational KPIs to monitor team performance and service levels.
  
  

• A Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• A minimum of 5 years of techno-functional managerial experience in CloudOps, SaaSOps, NoC or a comparable role in a SaaS environment.
• Practical experience with at least one cloud infrastructure (AWS, GCP, Azure), container orchestration (Kubernetes, Docker) as well as programming languages (Python/Go).
• Familiarity with GitOps, standard CI/CD practises and source control management tools (e.g., Git, Bitbucket) for automation initiatives is a plus
• Proficiency in alerting and observability tools (Opsgenie, New Relic, Coralogix, etc.) and familiarity with AIOps technologies.
• Experience working in mission-critical environments and the ability to manage multiple priorities under pressure in a technically challenging setting.
• Demonstrated strong leadership and collaboration skills with experience working effectively across globally distributed teams coupled with excellent communication abilities to engage with both business and technical senior management.
• Proven analytical and troubleshooting skills in incident management, monitoring, and performance tuning of cloud-native SaaS systems.
• A proactive mindset focused on continuous improvement and effective problem-solving.
• Availability for on-call after-hours support as needed.