Order Managament Coordinator

Department Description

The primary objective of the Supply Operations team is to ensure that the Cambium Networks supply chain is focused on supporting the needs of the business; through the timely delivery of high quality and cost-effective products from a competitive supply base. The Order Management (OM) Department consists of OM Coordinators and OM Schedulers. OM is responsible for the accurate and timely approval of Sales Orders in NetSuite; working with other departments in Supply Chain and throughout Cambium, to ensure successful delivery of products to our customers; and communicating status of the Sales Order to all relevant stakeholders.

Scope Of Responsibilities & Position Expectations

The Order Management Coordinator position will be involved in the following activities.

• Main point of contact for order management responsibilities in a designated region
• Maximize Revenue, Reduce Delinquent Backlog, Sales Order to Cash, and Order Management process
• Order Management process steps from order entry through to delivery and shipment of product to the customer
• Efficient use of database and reports, NetSuite & warehouse reports
• Individual actions and collaboration with Export Compliance, delivery date Maintenance, Customer Quality, and the returns processes
• Management of booked customer orders execution; Scheduled Ship Dates
• Maintain and manage a list of Orders that have a risk to on-time delivery
• Reason out and understand order/shipment issues and resolve
• Timely and clear communication and follow-through from issue identification to closure
• Export requirements working knowledge
• Communicate clearly with sales, the customer, warehouse, sales team members, Customers, logistics partners, and across Order Management
• Has good problem-solving skills; statement of problem, identification of given facts, root cause identification, potential solution & actions required
• Project planning with sales team members & advance purchase to reduce lead times for unique inventory items
  
  
  

• 3+ years of customer service experience, including sales order processing and providing order status to key stakeholders
• 3+ years’ experience in Supply Chain, shipping, international trading, and/or logistics field
• Experience with warehouse shipping functions: Freight, Logistics, import and export processes – ground, ocean, air transportations
• Familiarity with sales order scheduling and inventory allocation activities
• Excellent communication skills with all stakeholders, including the customer, sales, warehouse, transportation, order management, and purchasing teams
• Excellent time management and coordination skills to manage workload
• Experience with using MRP systems, such as NetSuite, SAP or Oracle, including generating reports from ERP systems
• Proficient with Microsoft office software, especially Excel; Pivot, V-Lookup, filtering & sorting
• Experience solving complex problems, has problem-solving skills
• Not Required; but would be helpful, a background in Electronics Manufacturing and/or distribution
• Not Required; but would be helpful; Degree in Materials, Supply Chain, or a comparable area
• English speaking and writing needs to be at a proficient level
• Needs to be able to work independently
• Needs to be able to represent Cambium professionally in the region
• Can do/decisive attitude