Manager - Walkme Developer

Job Summary

The successful applicant will be responsible for using instructional design methodologies and functional best practices to design and develop end user content for system such as SAP, Oracle, and other Legacy systems to support the global effort to ensure that employees are self-served with content that is well utilised.

Key Responsibilities

Work with Subject Matter Experts, application owners and key stakeholder to drive content deployment for each programme/application.

• Create quality user content for programme/application to ensure that a high adoption rate is maintained.
• Work with GPS to identify user pain point themes which can then be addressed via better content, content placement and content accuracy.
  
  

Content Development

• Use leading instructional design tools to develop engaging, reusable learning objects.
• Manage assigned work against defined project timelines; reporting progress periodically to Change Adoption team and/or other stakeholders.
• Serve as peer quality reviewer for fellow instructional designers, SMEs or other content contributors.
• Work with local teams to adopt methods and processes for developing user relevant content.
  
  

Content Delivery

• Work with SMEs and key stakeholders to ensure that content has undergone proper review process.
• Transit new / updated content to production environment by coronating with the testing team.
• Assist in the administration tasks related to existing in-house learning management and learning content management systems (Saba, future SuccessFactors Learning module, etc)
  
  

Business

• Collaborate with Subject Matter Experts (SMEs), application owners and key stakeholders across different regions to design and develop learning objects for multiple channels including instructor-led, virtual classroom, web-based training to ensure that application adoption rate is maintained at a high level.
  
  

Processes

• Identify opportunities and develop approaches to continuously improve the quality of content and instructional design.
  
  

Risk Management

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Key stakeholders

• Platform GPOs
  
  

Other Responsibilities

• Work closely with key stakeholders, programme and project managers to regularly update project and communicate any training plans and the status of execution.
  
  

Skills And Experience

• Ability to learn various HR platforms functionality to develop WalkMe content that will work consistently.
• Strong understanding of WalkMe functionalities including its limitations
• Ability to propose and apply fit-for-purpose WalkMe solutions
• Ability to use WalkMe insights and metrics to evaluate performance of WalkMe assets deployed in production
• Strong understanding and application of WalkMe design principles
  
  

Qualifications

Bachelor’s Degree, preferably in Computer Science

About Standard Chartered

Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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