Governance SME

Qui nous sommes

Chez Kyndryl, nous concevons, développons, gérons et modernisons les systèmes technologiques essentiels dont le monde dépend au quotidien. Alors pourquoi travailler chez Kyndryl? Nous allons toujours de lavant – nous nous poussons sans cesse à aller plus loin dans nos efforts pour construire un monde plus équitable et inclusif pour nos employé.es, nos client.es et nos communautés.

Un rôle

Imagine youre a superhero, with the power to transform businesses from ordinary to extraordinary. As a Business Process Consultant at Kyndryl, youll be just that – a trusted advisor helping customers achieve their goals and surpass even their own expectations. As a Business Process Consultant, you will play a crucial role in helping our customers reach their full potential by developing process-driven solutions that drive measurable results. You will work closely with our customers to gain a deep understanding of their unique business needs, challenges, and opportunities. Armed with this knowledge, you will leverage your expertise in aligning processes to technology to design, develop, and deploy custom solutions that exceed their goals. You will be responsible for analyzing our customers current business processes, identifying bottlenecks, inefficiencies, and areas for incremental improvement. With your strong analytical skills, you will recommend process changes, new technologies, or appropriate organizational changes that drive efficiency, reduce costs, and improve overall business performance. In this role, you will also develop a large-scale strategic vision and ensure that all new business processes align with it. You will manage sales processes beyond day-to-day procurement to maintain strong customer relations and ensure that all stakeholders are on board with the recommended solutions. At Kyndryl, we value collaboration and teamwork. As a Business Process Consultant, you will work closely with all stakeholders, including customers, project managers, and technical teams, to ensure that our solutions meet the highest standards of quality, efficiency, and effectiveness. Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions – so, if you’re a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology. Your Future at Kyndryl As a Business Process Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.

Qui vous êtes

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills And Experience

• 5+ years of experience in IT Service Management, with a focus on governance frameworks and process control.
• Deep knowledge of ITIL v4, particularly Service Value System (SVS), guiding principles, and governance components.
• Experience establishing or managing governance boards, compliance reporting, and service performance oversight.
• Strong understanding of risk management, regulatory compliance (e.g., SOX, GDPR), and audit requirements.
• Excellent stakeholder communication, facilitation, and conflict-resolution skills.
• Skilled in documentation, policy development, and service performance analytics.
  
  

Preferred Technical And Professional Experience

• ITIL v4 Managing Professional or Strategist Certification
• COBIT 5/2019 Foundation or Practitioner
• Experience with governance tooling and ITSM platforms (e.g., ServiceNow, BMC Helix, Remedyforce)
• Familiarity with ISO/IEC 20000, ISO 27001, and organizational change management (OCM) practices
  
  

Être soi-même

La diversité, cest bien plus que notre apparence ou nos origines, cest notre façon de penser et notre identité. Nous accueillons des personnes de toutes cultures, origines et expériences. Mais nous ne le faisons pas seuls : Nos réseaux dinclusion des Kyndryls ne sont quun des nombreux moyens que nous utilisons pour créer un lieu de travail où tous les Kyndryls peuvent trouver et fournir un soutien et des conseils. Cette volonté daccueillir tout le monde dans notre entreprise signifie que Kyndryl vous donne – ainsi quà votre voisin – la possibilité dapporter votre entièreté au travail, individuellement et collectivement, et de soutenir lactivation de notre culture équitable. Cest la manière Kyndryl.

Ce que à quoi vous pouvez vous attendre

Avec des ressources de pointe et des clients de Fortune 100, chaque jour est une occasion dinnover, de développer de nouvelles capacités, de nouvelles relations, de nouveaux processus et une plus-value. Notre guichet dapprentissage pour les employés vous donne accès à la meilleure formation du secteur pour obtenir des certifications et des accréditations, notamment Université Microsoft, Centre dExcellence AWS Cloud, Udemy et la revue commerciale Harvard. Grâce à notre plateforme de bénévolat et de dons à léchelle de lentreprise, vous pouvez faire des dons, lancer des collectes de fonds, faire du bénévolat et rechercher plus de 2 millions dorganisations à but non lucratif. Chez Kyndryl, nous investissons énormément en vous! Nous voulons que vous réussissiez pour quensemble, nous réussissions tous.

Faites-vous recommander!

Si vous connaissez quelquun qui travaille chez Kyndryl, à la question « Comment avez-vous entendu parler de nous? » pendant le processus de candidature, sélectionnez « Recommandation dun employé » et entrez le nom de votre contact et son adresse courriel chez Kyndryl.

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