Client Services Associate I

Client Services Associate I - India, Bangalore - Hybrid, Office-Based

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Client Service Associate I to join our diverse and dynamic team. As a Client Service Associate I at ICON, you will play a pivotal role in delivering exceptional customer service, managing client relationships, and ensuring the smooth operation of client projects.

What You Will Be Doing

• Acting as the primary point of contact for clients, addressing inquiries and concerns promptly and professionally.
• Coordinating and facilitating client meetings, including scheduling, agenda preparation, and documentation.
• Assisting in the development and implementation of client service strategies to enhance customer satisfaction and retention.
  
  

Collaborating with internal teams to ensure client needs are met and projects are executed effectively and efficiently.

• Providing administrative support, such as maintaining client records, preparing reports, and managing correspondence.
  
  

Your profile

• Bachelors degree in Business Administration, Communication, or a related field preferred.
• Previous experience in customer service, client relations, or a similar role is advantageous.
• Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with clients and colleagues.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.
  
  

What ICON Can Offer You

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our Benefits Examples Include

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
  
  

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply

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