center manager

Job description:

Job Summary

About NIIT Ltd.

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. NIITs Career Education Business delivers a diverse range of learning and talent development programs to millions of individual and corporate learners in areas including Banking, Finance & Insurance, Retail Sales Enablement, Management Education, Multi-Sectorial Vocational Skills, Digital Media Marketing, and programs in digital transformation technologies. This focuses on providing employability skills to learners along with value-added courses.

Job Responsibilities

1. Overall responsible for driving and achieving the business goals of the Experience Centre, including:
   a. Registrations
   b. Expense management
2. Responsible for ensuring customer satisfaction (measured through CSS & NPS) and managing customer feedback.
3. Responsible for planning and executing Below-The-Line (BTL) activities in the defined territory to generate leads and increase footfall.
4. Organizing and conducting seminars in colleges and community centers.
5. Providing ongoing training and support to the team.
6. Responsible for planning shift timings/rosters and overall team management.
7. Coordinating floor operations to enhance customer experience.
8. Implementing innovative strategies to increase conversions.
9. Handling difficult customers as the second level of support.
10. Reviewing and monitoring lead follow-ups, lead closures, and dispositions by the team.
11. Leading and motivating the team effectively.
12. Coordinating with the commercial team for the upkeep of the center’s infrastructure.
13. Ensuring timely reporting of data, MIS (Management Information System), and accounts.
14. Ensuring timely deposit of collections in the bank as per Standard Operating Procedures (SOP).
15. Managing imprest funds effectively.