Azure Lead - Digi Ops

Its fun to work in a company where people truly BELIEVE in what they are doing!

Were committed to bringing passion and customer focus to the business.

Senior Engineer_Data Engineer_7

[Location; City, Country]

Job Description

Role Details

• Team Leadership:
• Knowledge of ITIL processes and incident management frameworks.
• Lead and mentor a team of Level 1 and Level 2 engineers, ensuring efficient handling of support activities.
• Provide technical guidance to resolve complex issues and optimize workflows.
• Assign tasks, track progress, and ensure SLA compliance for support tickets.
• Technical Oversight:
• Manage the support operations for applications and pipelines built on Azure Databricks, PySpark, Azure Data Factory, and Azure Function Apps.
• Oversee the monitoring and maintenance of Azure SQL databases and AKS deployments.
• Review and debug Python-based scripts and PySpark jobs to resolve incidents and optimize performance.
• Incident Management and Escalation:
• Serve as the escalation point for critical incidents and production issues.
• Ensure root cause analysis (RCA) is conducted for recurring incidents and preventive measures are implemented.
• Drive effective communication with stakeholders on incident status and resolution timelines.
• Process Optimization and Automation:
• Identify and implement improvements in support processes to enhance efficiency and reliability.
• Leverage automation tools to reduce manual intervention and streamline operations.
• Collaboration and Stakeholder Management:
• Work closely with cross-functional teams, including development and operations, to ensure alignment and timely issue resolution.
• Provide regular updates and reports to leadership and stakeholders on support performance metrics.
• Documentation and Knowledge Sharing:
• Develop and maintain comprehensive documentation for support processes, incident resolutions, and system configurations.
• Conduct training sessions and knowledge-sharing workshops for the support team.