AWS AI Stack Specialist AWS Lex And Connect Senior Associate - Operate

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

Job Summary -

A career in our Managed Services team will provide you with an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Analytics and Insights Managed Services team brings a unique combination of industry expertise, technology, data management and managed services experience to create sustained outcomes for our clients and improve business performance. We empower companies to transform their approach to analytics and insights while building your skills in exciting new directions. Have a voice at our table to help design, build and operate the next generation of software and services that manage interactions across all aspects of the value chain.

Minimum Degree Required (BQ) *:

Bachelor’s Degree

Degree Preferred

Bachelors degree

Required Field(s) Of Study (BQ)

Preferred Field(s) of Study:

Computer and Information Science, Management Information Systems

Minimum Year(s) of Experience (BQ) *:

Minimum Of 5 Years Of Experience

Role: Senior Associate

Tower: AI Managed Service

Position Overview: We are seeking an experienced AWS AI Stack Specialist with deep expertise in AWS Lex and AWS Connect. The candidate will be responsible for designing, implementing, and integrating conversational bots and IVR systems, and ensuring seamless interaction with enterprise applications.

Responsibilities

• Design and implement conversational bots and interactive voice response (IVR) systems using AWS Lex.
• Integrate AWS Connect with CRM systems and other enterprise-level applications.
• Collaborate closely with DevOps and integration teams to ensure comprehensive service excellence.
• Apply AWS DevOps tools (CI/CD pipelines, CloudFormation) adhering to agile methodologies.
  
  

Qualifications

• 5-9 years of experience with AWS AI services, particularly AWS Lex and AWS Connect.
• Proven experience in conversational design and IVR system implementation.
• Demonstrated ability in integrating AWS Connect with various CRM and enterprise applications.
• Hands-on experience with AWS DevOps tools (CI/CD, CloudFormation).
• Strong collaborative mindset, capable of working cross-functionally with various technical teams.
  
  

Managed Services- AI Services

At PwC, we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple yet powerful solutions. We imagine a day when our clients can simply focus on their business, knowing that they have a trusted partner for their IT needs. Every day, we are motivated and passionate about making our clients better.

Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add more excellent value to our client’s enterprise through technology and human-enabled experiences. Our team of highly skilled and trained global professionals, combined with the latest advancements in technology and process, allows us to provide effective and efficient outcomes. With PwC’s Managed Services, our clients can focus on accelerating their priorities, including optimizing operations and accelerating outcomes. PwC brings a consultative first approach to operations, leveraging our deep industry insights, world-class talent, and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world-class business and technology capabilities that keep pace with today’s dynamic business environment.

Within our global Managed Services platform, we provide AI Managed Services where we focus more so on the evolution of our clients’ AI portfolio. Our focus is to empower our clients to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating dynamic, efficient and cost-effective growth.

As a member of our AI Managed Service team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement, including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. It will also be critical to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective.

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