App Dev And Support Engineer III

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Key Responsibilities

• Design, build, and maintain scalable data pipelines to collect and analyze customer interaction data across digital and offline channels.
• Develop and maintain dashboards and reports to monitor key CX metrics such as NPS, CSAT, CES, and churn.
• Collaborate with CX, product, and marketing teams to identify friction points and opportunities in the customer journey.
• Conduct A/B testing and cohort analysis to evaluate the impact of CX initiatives.
• Integrate data from CRM, call center, survey, and web analytics platforms to create a unified customer view.
• Work with cross-functional teams including operations, IT, and customer support
• Participate in testing and validating analytics solutions
• Document processes, data flows, and technical specifications
• Present insights and recommendations to stakeholders and senior leadership.
  
  

Qualifications

• 3+ years of experience in data engineering, analytics, or a related field with a focus on customer experience.
• Proficiency in SQL and Python; experience with dbt, Airflow, or similar tools is a plus.
• Strong experience with data visualization tools (e.g., Tableau, Power BI, Looker).
• Familiarity with CX platforms and CRMs, such as Genesys Cloud, NICE, Qualtrics, Salesforce, and ServiceNow.
• Experience working with cloud data platforms (AWS, or Azure).
• Strong communication and documentation skills
  
  

Preferred Qualifications

• Experience in SaaS, or CX product environments.
• Knowledge of customer journey mapping and operational analytics.
• Knowledge of Python, R, or DAX for data manipulation and analysis
• Curiosity and a passion for improving customer experience through data
• Excellent communication and storytelling skills with the ability to translate data into business insights.
• Background in statistics or machine learning is a plus.
  
  

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduents ADAAA Accommodation Policy.

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