At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in SAP Customer at PwC will focus on providing consulting services for SAP Customer Relationship Management (CRM) applications. You will analyse client requirements, implement CRM software solutions, and provide training and support for seamless integration and utilisation of SAP CRM applications. Working in this area, you will enable clients to optimise customer relationship management processes, enhance customer satisfaction, and achieve their strategic objectives.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
Job Summary -
A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems.
We help our clients maximize the value of their SAP investment by managing the support and continuous transformation of their solutions in the areas of sales, finance, supply chain, engineering, manufacturing and human capital
Minimum Degree Required (BQ) *:
Bachelor’s Degree
Required Field(s) Of Study (BQ)
Preferred Field(s) of Study:
BE / B Tech / ME / M Tech / MBA / B.SC / B. Com / BBA
Minimum Year(s) of Experience (BQ) *:
6 to 10 years of experience
C Ertification(s) Preferred
Key Skills: SAP Trade Promotion management, Trade Fund Management, Trade Claim Management
Job Description
As a Senior Associate, youll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Use feedback and reflection to develop self-awareness, personal strengths and address development areas.
- Proven track record as an SME in chosen domain.
- Ability to come up with Client POC/POV for integrating/increasing adoption of emerging Tech. like Blockchain, AI et al with the product platform they are associated with.
- Mentor Junior resources within the team, conduct KSS and lessons learnt.
- Flexible to work in stretch opportunities/assignments.
- Demonstrate critical thinking and the ability to bring order to unstructured problems.
- Ticket Quality and deliverables review.
- Status Reporting for the project.
- Adherence to SLAs, experience in incident management, change management and problem management.
- Review your work and that of others for quality, accuracy and relevance.
- Know how and when to use tools available for a given situation and can explain the reasons for this choice.
- Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
- Use straightforward communication, in a structured way, when influencing and connecting with others.
- Able to read situations and modify behavior to build quality relationships.
- Uphold the firms code of ethics and business conduct.
- Demonstrate leadership capabilities by working with clients directly and leading the engagement.
- Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.
- Good Team player. Take up cross competency work and contribute to COE activities.
- Escalation/Risk management.
Required Skills *:
- Have extensive or at least 6 years of SAP TPM experience and has worked on multiple SAP TPM implementation projects.
- Be flexible to work in 2nd shift (2 pm IST to 11 pm IST)
- Knowledge of SAP TPM, TFM, TCM and TPM - BW Integration
- Knowledge of Customer business Planning and execution cycle
- Experience in Responsibility area, query Profile, Integrated Planning profile Group
- Experience in CBP plan creation and setup, Plan extension, Planning Profile Hierarchy ( Customer planning Hierarchy)
- Knowledge of Product assortment in CBP planning
- Experience in CBP plan P&L, Product Tree and Summary query setup,
- Experience in Scenario Planning
- Experience in Promotion planning, Promotion type, Promotion master query setup
- Knowledge of Baseline, Drags & drivers, Latest Estimate setup
- Knowledge of CRM master data setup and integration, CRM Middleware
- Experience in Condition contract and settlement (CCS)
- Knowledge in BW Planning and Hana modeling is a plus.
- Experience with SAP S/4HANA and working on S/4HANA Trade Management or Revenue Growth Management migration or implementation projects is a plus.
- Understand and work on integration objects with SAP BW-IP, S/4 HANA using SAP CRM Middleware
- Collaborate closely with business stakeholders to understand requirements and translate them into high-quality functional specification design.
- Participate in relevant stages of the software development lifecycle (SDLC), including requirement analysis, design and testing.
- Experience working in an Agile team environment, contributing to sprints, participating in daily stand-ups, and ensuring continuous delivery.
- Conduct unit testing and support user acceptance testing (UAT), troubleshooting issues as needed.
- Stay updated on SAP advancements and emerging technologies to enhance SAP system functionalities.
- Excellent Communication, analytical and Interpersonal skills as a consultant and lead the team members as needed.
- In addition to the above the candidate should have been involved in the following during the life cycle of SAP Support project.
- Unit Testing, Integration Testing
- User Support activities
- Exposure to ASAP and other structured ITIL methodologies
- Regularly interact with the onsite team/client
- Provide status updates in daily/weekly conference calls
- Maintain cordial relationship with onsite team/client
- Strong Knowledge in
- SAP CRM Trade promotion management configuration
- SAP CRM Middleware configuration, adapter objects, and Business Documents
- Integration with SAP BW-IP, S/4 HANA CCS
- Experience in debugging WebUI, ABAP report, BW Planning function is an added advantage
- Experience working in Agile teams, with a solid understanding of Agile methodologies (e.g., Scrum).
Preferred Skills
- Good Experience in Workflow, Business Traction Events, Alerts configuration
- Good understanding of Revenue Growth/ Trade Management practices (Planning, Funds Management, Trade Accruals, Execution & Settlement, Reporting, Trade Promotion Optimization etc.)
- Good Understanding of S/4 HANA Condition Contracts Management Module
- ITIL 4 Certification