Account Executive Account Management

Job Description

Your Role & Accountabilities:

Client Reporting

Prepare and compile client specific cost and trend analysis as part of the collation of client reviews and power point presentations.

Evaluate client specific trends of Cartus’ programs (usage, revenue, service statistics, product utilization).

Create efficiencies in data retrieval and analysis and ensure proper documentation of all reports. Ensure that regular Client reports are sent out in a timely manner and ensure accuracy. Manage all Client reporting requests (scheduled and ad-hoc).

Cross-charging of costs within the client’s system/reporting between regions/countries.

Support Client and internal teams on ad hoc reporting requests and update system if key data is missing.

Project spend or cost savings based on current trends as value addition to the client and present methodology and findings to the client.

Financial Analytics

Monitor hard stop billing data for all client billing to ensure clients have been billed accurately for correct services. Conduct research to resolve discrepancies.

Conduct billing research for clients and internal team members relating to suppliers payments or internally through accounts payable, cash applications or client set-up.

Respond to client enquiries related to billing and customer/supplier payments.

Conduct client audits on billing, accounts receivable, relocation accounting, sub-products, revenue adjustments and service status maintenance.

Conduct root cause analysis and trending on issues. Suggest process changes to improve efficiencies.

Monitor and report results on contractual client Service Level Agreements and goals that have been identified as being critical to quality.

Performs heavy use of systems to research client billing issues and customer receivables. Ownership of Client billing tools used internally to ensure billing accuracy

Research and resolve client billing issues, including but not limited to creating and tracking of voids, write-offs, and revenue adjustments.

How You Succeed

Our winning behaviors represent how we succeed and what we believe in, they shape our culture, and enable our employees and business to continuously thrive. Always aspire to role model these.

Obsess about Growth: focus every day on making a big impact and accelerating growth

Relentlessly Focus on Talent: be the reason we attract and keep phenomenal people

Always Find a Better Way: explore and embrace what is possible

Achieve Exceptional Results: take decisive action and deliver on your commitments

Who You Are

DESIRED CHARACTERISTCS (Experience, Skills and Abilities):

Resourceful: Explores available resources in the system and within the team to address client’s requests.

Critical thinking: sensitive to numbers and trends when analyzing data and trends.

Communication: Conveys information clearly, accurately and convincingly

Customer Advocacy: Builds and sustains collaborative working relationships with internal and external customers Initiative: Focuses one’s personal efforts on identifying, anticipating and meeting the needs of others

Knowledge: Demonstrates mastery of job related knowledge and understanding of the components of the relocation life cycle

Managing Stress: Focuses on managing one’s personal stress and assist others during stressfulsituations

Planning and Organizing: Identifies, describes and organizes the activities, resources, and timelines necessary to accomplish a goal

Problem Solving: Obtains sufficient data to analyze a situation and draw conclusions from which to develop a plan of action or provide a response

Self Management: Uses an accurate view of one’s emotions, personal values and strengths

Teamwork: Collaborates with others in ways that accomplishes organizational goals

Experience You Need

Bachelors Degree is strongly preferred

5+ years of related business experience (reporting or financial analyst experience)

Proficiency with data processing software (Excel, Cognos, Visio and Powerpoint)

About Us

Cartus is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to whats next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate , Century 21® , Coldwell Banker® , Coldwell Banker Commercial® , Corcoran® , ERA® , and Sothebys International Realty® , we fulfill our purpose to empower everyones next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report .

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work
• Forbes Worlds Best Employers
• Newsweek Worlds Most Trustworthy Companies
• Ethisphere Worlds Most Ethical Companies