Service Manager

Hello Talented Techie!

We provide support in Service Manager.

We offer joint operations and digitalization services for Global Business Services and work closely alongside the entire Shared Services organization. We make optimal use of the possibilities of new technologies such as Business Process Management (BPM) and Robotics as enablers for efficient and effective implementations.

Core Responsibilities

• Service Management: Overseeing the lifecycle of local applications, ensuring smooth operations, and managing service delivery across various Siemens entities like CORP, SHPL, SI, DI, and GP.
• Change Requests (CRs): Managing CRs and major implementations, including cloud migration, platform transformation, and analytics integration.
• Incident and Complaint Management: Monitoring service quality, handling escalations, and ensuring accurate incident reporting using dashboards like ServiceNow and IRAM.
• Access Management: Setting up contributor access structures and managing user roles for local apps resources.
  
  

Technical Scope

• Supporting applications built on technologies such as .NET, React, JQuery, SharePoint, ASP, SQL, hosted both on-cloud and on-premise.
• Applications span domains like HR, EXIM, Sales, and content management (e.g., COVID dashboards, MACS for vendor management).
  
  

Create a better #TomorrowWithUs!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. Were dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.

Find out more about Siemens careers at: www.siemens.com/careers

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