Associate Product Manager

Job Title: Associate Product Manager

Job Type: Work from Office

Job Location: Bengaluru

About Company: We are a leading Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. Its a cloud CRM that’s more than just a help desk designed to meet the needs of any industry. We believe that daily Customer operations should be made simple and efficient to meet up with all the endless demands of customers. Kapture is the preferred choice of leading brands including Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds,Jio, Phillips, Prestige and many others to build a world- class customer support ecosystem. Kapture CX is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 1000+ businesses globally to automate their sales and support.

Roles & Responsibilities

• Assist in defining product vision, strategy, and roadmap in collaboration with senior product managers and stakeholders.
• Conduct market research and competitor analysis to identify trends, customer needs, and opportunities for product enhancements.
• Collect and document detailed product requirements from stakeholders, customers, and market feedback.
• Work with the UX/UI team to ensure product designs meet user needs and provide an exceptional user experience.
• Coordinate with engineering, design, and other teams to ensure timely and high-quality delivery of product features and updates.
• Analyze product performance metrics and user feedback to inform product decisions and improvements.
• Maintain clear and consistent communication with internal teams and stakeholders regarding product status, updates, and changes.
• Participate in product testing and validation to ensure product features meet specified requirements and quality standards.
• Create and maintain product documentation, including user guides, release notes, and training materials.
• Foster strong working relationships with engineering, sales, marketing, and customer success teams to ensure alignment and effective product launches.