F&B Service Expert (225-622)

We are seeking a dynamic and experienced F&B Service Expert to join our team and elevate our dining experiences to new heights. As an F&B Service Expert, you will be responsible for delivering exceptional service to our guests in the food and beverage sector. You will work closely with the service team to ensure a seamless dining experience that exceeds guest expectations. The ideal candidate will have a keen eye for detail, a passion for delivering unparalleled customer service, and an in-depth understanding of the food and beverage industry. You will also be tasked with training and mentoring junior staff to uphold the standards of excellence we are known for. If you have a positive mindset, strong leadership skills, and thrive in a fast-paced environment, we would love to hear from you.

Responsibilities

• Oversee daily operations of the food and beverage service department to ensure efficiency.
• Maintain high standards of customer service in all interactions with guests.
• Train and mentor staff to ensure consistent service quality and guest satisfaction.
• Collaborate with kitchen staff to ensure timely and accurate order delivery.
• Handle guest complaints promptly and professionally to resolve issues amicably.
• Conduct regular staff meetings to communicate updates and address service concerns.
• Monitor inventory levels and coordinate with suppliers for timely replenishments.
• Ensure compliance with health and safety regulations in all service areas.
• Create and implement service improvement plans based on guest feedback.
• Foster a positive and productive working environment for the service team.
• Coordinate with event management for special functions and banquet services.
• Analyze service performance metrics and prepare regular management reports.

Requirements

• Proven experience in the food and beverage service industry with leadership roles.
• Strong organizational and multitasking skills to manage high-pressure situations.
• Excellent communication skills with a focus on customer service excellence.
• Ability to mentor and train staff to maintain service consistency.
• Solid understanding of beverage mixology and food pairing principles.
• Knowledge of health and safety regulations relevant to the F&B industry.
• Flexibility to work varied hours, including nights, weekends, and holidays.