Chat Support Executive (225-624)

As a Chat Support Executive, you will be at the frontline of delivering exceptional customer service through our chat platform. Your primary role will involve addressing customer queries, resolving issues, and ensuring a seamless and fulfilling experience for our users. You will be the virtual face of our company, so excellent communication skills and a positive demeanor are essential. The ideal candidate should have a passion for helping others and the ability to remain patient and friendly, even in challenging situations. By joining our team, you’ll play a crucial role in enhancing customer satisfaction and loyalty, making your work directly impactful to our brand reputation.

Responsibilities

• Respond promptly and professionally to customer inquiries via the chat platform.
• Identify and assess customers’ needs to achieve satisfaction and retention.
• Resolve customer complaints and provide appropriate solutions within time limits.
• Inform customers about product or service information they need to know.
• Engage with customers in a friendly manner, leveraging communication skills effectively.
• Collaborate with other team members to resolve complex customer issues.
• Maintain detailed documentation of customer interactions and support procedures.
• Follow communication procedures, guidelines, and policies at all times.
• Ability to manage and handle high volume of chats efficiently.
• Regularly update customer details and transaction reports in the database.
• Provide feedback to management about common issues faced by customers.
• Strive to meet personal and team qualitative and quantitative targets.

Requirements

• Proven experience in a customer support role, preferably online or via chat.
• Excellent written communication skills with attention to grammar and clarity.
• Ability to multi-task, prioritize, and manage time efficiently in a fast-paced environment.
• Strong problem-solving, organizational, and follow-up skills are necessary.
• Familiarity with CRM systems and practices is preferred.
• High school diploma or equivalent is required, college degree is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.