Assistant IT Manager (225-626)

The role of an Assistant IT Manager is pivotal in supporting the overarching IT strategies and infrastructure of an organization. This position collaborates closely with the IT Manager to ensure the smooth operation of IT services, including the maintenance of hardware, software, and networking. An Assistant IT Manager is responsible for overseeing daily IT operations, managing and developing IT staff, and ensuring effective IT resource management and allocation. This role requires strong technical skills, excellent problem-solving capabilities, and the ability to work effectively with different departments. Additionally, the Assistant IT Manager should stay abreast of emerging technologies, implementing tools and solutions that advance the company's objectives while ensuring data security and compliance with regulatory standards.

Responsibilities

• Assist the IT manager in planning and implementing technology-related projects.
• Oversee the daily functioning of IT operations and service desk activities.
• Manage procurement and maintenance of IT hardware and software resources efficiently.
• Monitor network performance, troubleshoot issues, and optimize system functionality.
• Ensure data security protocols and compliance with necessary legal standards are followed.
• Train and guide IT staff in managing and executing IT solutions and tools.
• Coordinate with vendors for technology support and external services management.
• Develop and enforce policies for effective data management and safety practices.
• Analyze and amend systems and infrastructure to ensure compliance with industry standards.
• Collaborate with business units to improve IT processes and efficiency.
• Provide technical support to team members and handle escalated IT issues.
• Generate regular reports on IT performance metrics and key performance indicators.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years experience in IT management or a similar role required.
• Strong understanding of computer networks, hardware, and software systems.
• Exceptional problem-solving skills with a keen attention to detail and accuracy.
• Excellent communication skills, both verbal and written, to effectively interact with stakeholders.
• Ability to work collaboratively in a team environment and manage multiple tasks.
• Familiarity with industry regulations and compliance requirements in IT domain.