Service Engineer IVD

Job Opening: Field Service Engineer

Key Responsibilities

• Installation & Setup: Install and configure medical equipment such as Biochemistry analyzers, Immunology analyzers (In-Vitro systems), and other diagnostic instruments at hospitals, clinics, and other healthcare facilities.
• Maintenance & Calibration: Conduct routine preventive maintenance, calibration, and functional testing of medical devices to ensure accuracy, reliability, and compliance with manufacturer and regulatory standards.
• Troubleshooting & Repair: Respond promptly to service calls, diagnose equipment malfunctions, and perform repairs to minimize downtime and maintain continuity of patient care.
• Customer Support: Provide training and technical support to healthcare staff on the proper use and maintenance of equipment. Assist users with basic troubleshooting and operational guidance.
• Documentation: Prepare and maintain accurate service records, including details of repairs, inspections, calibrations, and maintenance performed. Ensure all documentation meets regulatory compliance requirements.
• Emergency Service: Deliver on-site emergency support for malfunctioning devices, including urgent troubleshooting and repair. Be available for outstation travel when required.
• Inventory Management: Monitor, manage, and maintain spare parts and tools inventory to support efficient service operations. Ensure availability of critical parts and keep records up to date.
• Field Reporting: Report device performance, recurring issues, and emerging trends to the management team, highlighting areas for improvement.
• Customer Relationship Management: Develop and maintain positive relationships with healthcare professionals and stakeholders to ensure customer satisfaction and service excellence.
• Travel: Travel as required to healthcare facilities within the region, with in country and outside country. This may involve local, regional, or overnight trips based on service and training needs.
  
  

• Education: Bachelor’s or Associate’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related technical field (excluding Civil and Mechanical Engineering). Relevant certifications in medical equipment servicing are preferred.
• Technical Knowledge: Strong expertise in medical devices such as Biochemistry, Immunochemistry, and Hematology analyzers, including troubleshooting, calibration, and repair.
• Problem-Solving: Excellent diagnostic and analytical skills with the ability to resolve technical issues effectively.
• Customer Service: Strong interpersonal and communication skills with the ability to explain technical concepts to non-technical users in a clear, supportive manner.
• Attention to Detail: Ability to strictly follow procedures and documentation standards to ensure regulatory compliance.
• Computer Skills: Proficiency in using diagnostic tools, device management software, and general computer applications for reporting and data entry.